Return Policy

At infinitymall.pk, we strive to provide a seamless shopping experience for our customers while adhering to the rules and regulations set by Officials. Our return policy ensures fairness, transparency, and customer satisfaction. Please take a moment to familiarize yourself with our return policy outlined below:

  1. Eligibility for Returns:

    • We accept returns for products that are received by the customer in damaged or faulty condition.
    • Products must be returned in their original packaging, unused, unwashed, and with all original tags intact.

  2. Timeframe for Returns:

    • Customers must raise a return request within 24 hours of receiving the product.
    • Return requests should be accompanied by supporting evidence such as a short video and pictures of the issue.

  3. Return Exceptions:

    • We do not offer returns or exchanges based solely on personal preference or dissatisfaction with the product.

  4. Refund and Exchange Process:

    • Refunds or exchanges will be processed within 14 days if the received product is not as described or if it is faulty.
    • Refunds will be credited directly to the customer's bank account within 14 working days if the order cannot be fulfilled and an advance payment has been made.

  5. Return Shipping:

    • The customer is responsible for arranging traceable delivery, such as courier or registered post, at their own expense for returning the merchandise.
    • Delivery charges will not be refunded in any case.

  6. Product Variation:

    • Colors of the merchandise may vary upon delivery unless the customer has paid extra for a specific color. Please note that colors are not covered under our exchange or refund policy.

  7. Packaging Guidelines:

    • Please avoid putting tape or stickers on the manufacturer's box when returning the product to ensure its adequacy for resale.

  8. Inadequate Returns:

    • If a returned product is deemed to be in inadequate condition, we reserve the right to send it back to the customer.

  9. Refund Processing:

    • Refund requests will be processed within 7 working days after receiving and inspecting the returned products.

  10. Return Address:

    • All returns should be sent to infinityMall

If you have any further questions or concerns regarding our return policy, please contact us at +447446454739. We are committed to addressing your queries promptly and ensuring your satisfaction.

Thank you for choosing infinitymall.pk