At infinitymall.pk, we strive to provide a seamless shopping experience for our customers while adhering to the rules and regulations set by Officials. Our return policy ensures fairness, transparency, and customer satisfaction. Please take a moment to familiarize yourself with our return policy outlined below:
Eligibility for Returns:
- We accept returns for products that are received by the customer in damaged or faulty condition.
- Products must be returned in their original packaging, unused, unwashed, and with all original tags intact.
Timeframe for Returns:
- Customers must raise a return request within 24 hours of receiving the product.
- Return requests should be accompanied by supporting evidence such as a short video and pictures of the issue.
- We do not offer returns or exchanges based solely on personal preference or dissatisfaction with the product.
Refund and Exchange Process:
- Refunds or exchanges will be processed within 14 days if the received product is not as described or if it is faulty.
- Refunds will be credited directly to the customer's bank account within 14 working days if the order cannot be fulfilled and an advance payment has been made.
- The customer is responsible for arranging traceable delivery, such as courier or registered post, at their own expense for returning the merchandise.
- Delivery charges will not be refunded in any case.
- Colors of the merchandise may vary upon delivery unless the customer has paid extra for a specific color. Please note that colors are not covered under our exchange or refund policy.
- Please avoid putting tape or stickers on the manufacturer's box when returning the product to ensure its adequacy for resale.
- If a returned product is deemed to be in inadequate condition, we reserve the right to send it back to the customer.
- Refund requests will be processed within 7 working days after receiving and inspecting the returned products.
- All returns should be sent to infinityMall
If you have any further questions or concerns regarding our return policy, please contact us at +447446454739. We are committed to addressing your queries promptly and ensuring your satisfaction.
Thank you for choosing infinitymall.pk