Shipping Policy

At infinitymall.pk we aim to provide a reliable and efficient shipping service that complies with the rules and regulations set by Facebook. Please take a moment to review our shipping policy outlined below:

  1. Shipping Locations:

    • We offer shipping services to customers within Pakistan.

  2. Order Processing Time:

    • We strive to process and dispatch orders within 1-4 business days from the time of order confirmation.

  3. Shipping Methods and Carriers:

    • We utilize trusted and reputable shipping carriers to ensure reliable and timely delivery of your orders.

  4. Shipping Costs:

    • The shipping costs will be calculated based on the weight, size, destination, and shipping method chosen during checkout.
    • Any applicable taxes, customs duties, or additional fees imposed by local authorities will be the responsibility of the customer.

  5. Tracking and Order Status:

    • Once your order is dispatched, we will provide you with a tracking number via email or SMS.
    • You can track the status of your order through our website or by using the provided tracking number on the carrier's website.

  6. Estimated Delivery Time:

    • The estimated delivery time may vary depending on the destination and the chosen shipping method.
    • Please note that unforeseen circumstances, such as customs clearance or extreme weather conditions, may cause delays beyond our control.

  7. Delivery Address:

    • It is the responsibility of the customer to provide accurate and complete delivery address details during the checkout process.
    • We cannot be held liable for any delays or issues arising from incorrect or incomplete address information provided by the customer.

  8. Undeliverable Packages:

    • In the event that a package is deemed undeliverable due to incorrect address, refusal, or failure to collect from the carrier's depot, the customer will be responsible for any additional shipping charges incurred for reshipment or return of the package.

  9. Delivery Confirmation and Receipt:

    • Upon delivery of your order, please ensure someone is available to receive and sign for the package.
    • It is important to inspect the package for any visible signs of damage before accepting it.
    • If there are any concerns or discrepancies, please contact our customer support team immediately.

If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact us at +447446454739. We are here to provide you with a smooth and enjoyable shopping experience.

Thank you for choosing infinitymall.pk